Complaints and feedback
MEN Trust welcomes feedback and takes complaints seriously.
Participants, staff, volunteers, partners, and members of the public may raise concerns about our programmes, conduct, decisions, or services.
What you can report
- poor service
- unfair treatment
- staff or volunteer conduct
- safeguarding concerns
- financial or ethical concerns
- misuse of resources
- confidentiality breaches
- programme quality
- conflicts of interest
Our commitment
We will:
- acknowledge complaints
- review concerns fairly
- protect confidentiality where possible
- avoid retaliation
- escalate serious matters
- communicate outcomes where appropriate
- use feedback to improve our work